In my 2002 presentation at the IFRA Asia Conference, held in Bangkok, I addressed the critical topic of credibility in online journalism, highlighting its significant impact on media brands and their audiences. As Managing Director of the Digital Futurist Consultancy, I shared insights from the Digital Journalism Credibility Study, sponsored by the Online News Association and funded by the John S. and James L. Knight Foundation. [This AI-generated summary is drawn my presentation slides.]
In our research, we explored how consumers and media professionals perceive credibility online, identifying four key types of credibility:
1. Presumed Credibility: Assumptions based on domain names, web traffic, and update frequency.
2. Reputed Credibility: Influenced by third-party recommendations or references.
3. Surface Credibility: Based on first impressions of a site’s professional appearance and navigability.
4. Experienced Credibility: Derived from ongoing user experience, ease of navigation, and perceived content accuracy.
Key insights from our survey revealed that the public had not yet firmly decided on the credibility of online news, presenting an opportunity for media organizations to differentiate themselves through credible reporting practices. Factors such as accuracy, completeness, fairness, and timeliness strongly influence credibility perceptions. Additionally, I emphasized the essential need for a clear separation between editorial and advertising content to maintain consumer trust.
Ultimately, I concluded that the debate on digital credibility remains open, offering both challenges and opportunities for media companies aiming to establish or reinforce their reputation online. Credibility, I argued, is a business imperative in the evolving digital landscape.
The full report is on this site.